Here are some questions that I think should be answered in every environment:

1. When should I release work to the team (if you release work as it appears, the team will certainly multitask itself into a total logjam within days!)?
2. What completion date should I quote for this case (and be confident that it will be delivered on time)?
3. When must I expedite a case to ensure its on-time completion?
4. When should I avoid the temptation to tamper and leave well alone?
5. What is the load on all team members?
6. When the flow is disrupted, what is the most common cause of that disruption?